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Please log in through https://portal.ves.com.my/login
There are a few reasons why you cannot login to your account :
1. Your account is frozen (inactive), which means you are unable to login to your account. The reasons are:
You have breached the terms & conditions with VE SERVICES SDN BHD.
You sell item that are considered illegal in Malaysia. Please send your reactive merchant account request to support@ves.com.my. VE SERVICES SDN BHD’s operation team will reply you within 1 working day.
You are required to send your retrival request via email to support@ves.com.my . VE SERVICES SDN BHD’s operation team will reply you within 1 working day.
1. Go to https://portal.ves.com.my/login
2. Click “Forgot Password?”
3. Enter your email (the email which you created the merchant account)
4. Check your email
5. Follow instruction which VE SERVICES SDN BHD sending to your email
You cannot edit your email login or username. Nevertheless, if you desperately, really want to change it, please submit your request via email to support@ves.com.my. VE SERVICES SDN BHD’s operation team will reply you within 1 working day. Please be attention that you will be charged a service fee of RM50.00 for the change of Email User Name.
Go to MENU > SETTING > PROFILE
The password must be a combination of upper & lower case letter, number and special character. Minimum, 8 characters.
Go to MENU > SETTING > PROFILE > Personal & Business Particulars
Fill in the required information, then click SAVE
Please note that true personal & business information is a must for payment and settlement verification.
You cannot edit your Bank Account detail. Nevertheless, if you desperately, really want to change it, please submit your request via email to support@ves.com.my. VE SERVICES SDN BHD’s operation team will reply you within 1 working day. Please be attention that you will be charged a service fee of RM50.00 for the change of Bank Account detail.
A Quick Checkout Form allows you as the business owner to add specific products and lets you monitor each product transaction separately. This form allows you to set a fixed price for each of your products. Please note that monthly RM20.00 will be charged for Quick Checkout Form feature activation.
Go to MENU > PRODUCT > CREATE NEW
Please note that monthly RM10.00 will be charged for Quick Checkout Form feature activation.
Go to MENU > PRODUCT > LIST
Select product you intended to edit.
Then, you could edit the product info.
You are not allowed to delete product because product is linked to a transaction.
Thus, if there is any purchase on your product, there will be a data of purchase of the product from the transaction.
You are allowed to edit the product as inactive status.
1. Go to MENU > PRODUCT > LIST
. Select product you intended to edit.
3. Edit “PRODUCT INFO URL”
A Universal Payment Form allows your buyer to independently key in the product and the product price. This is an open payment form, in which the field is universal and open for any value or amount or type of product. It is suitable for merchants without websites.
You could refer “Quick Checkout Form” feature
Go to MENU > SETTING > PROFILE > UNIVERSAL FORM LINK
You just copy the Universal Form Link from the column and share the link to your customer.
Besides, you could copy the button code from the column and input the button code to your website.
Recurring instalment is when a large payment amount is divided into smaller payable amounts. Let’s say your item is priced at RM5,000, you can divide this into 5 instalments of RM1000 each. You can set the payment frequency time and the repetition value accordingly. Please note that monthly RM20.00 will be charged for Recurring Payment mode activation.
1. Create new PRODUCT.
Go to MENU > PRODUCT > CREATE NEW.
Please note that monthly RM30.00 will be charged for Quick Checkout Form feature activation.
2. Add product particulars.
3. Set “Recurring Instalment” to “Payment Frequency Setting” session.
4. Set “Payment Frequency” and “Repetition”.
You are just allowed to inactive the product which you created for Recurring Payment Collection.
1. Go to MENU > PRODUCT > LIST
2. Select the product which you created for Recurring Payment Collection.
3. Set “INACTIVE” to the product.
Settlement will be credited to your specific bank account twice a week, on Tuesday and Friday. Should the settlement day fall on a public holiday, your settlement will be credited to you on the next working day.
Settlement amount = Transaction amount – MDR (Transaction fee) – Charges (if any) – Refund / Chargeback (if any)
1. Your settlement might be processed on the next batch.
2. It is not a settlement day yet, or it is a public holiday. If the settlement day falls on a public holiday, the settlement will be processed on the next working day.
3. Your document is incomplete. Please login to your dashboard and complete your required documents.
4. You didn’t reach the minimum amount. Our minimum settlement amount is RM 100.
5. You have outstanding payment.
Minimum Settlement Amount is RM100, otherwise, your settlement will be paid until accumulated settlement amount reaches RM100.
Go to MENU > PAYMENT > LIST (SETTLEMENT)
We will not handle refund. If necessary, please place your request to support@ves.com.my through your registered email address.
You are required to provide below transaction detail for refund verification.
(1) Your Company Name
(2) Transaction Reference
(3) Transaction Date
(4) Payment Mode
(5) Transaction Amount
The processing of refund will be taken about 30 days.
Merchant is the one who can request refund. Customer should contact the merchant for refund request.
The payment was successful made and captured.
Failed transaction might be caused by below reasons.
(1) Declined Transaction: The bank that issued your card may decline the anticipated transaction due to safety reason – to avoid fraud. This situation usually happens when your buyer is from another country. When the buyer proceeds with the transaction, the card issuer (the bank) sees it as a dangerous activity as the transaction is cross-border. This situation can also happens to a customer who suddenly has a big appetite for purchase – buying items beyond their usual transaction amount, such as items costing thousands of Ringgit.
A quick solution for your customer is to ask them to call their bank to permit the transaction to happen. However, do note that there are several other reasons that can contribute to this failure. The cardholder might have entered the wrong details or the purchase limit has been reached.
(2) 3D Secure Authentication Failed: 3D Secure Authentication is a fraud-prevention scheme controlled by VISA and MasterCard. It works by sending the buyer a code or password via text message which has to be keyed-in on the authentication page. Transaction failure may occur here, in the event that the customer failed to key in the correct code or stays too long on the authentication page.
(3) Insufficient Fund: The customer will have insufficient balance in his/ her bank account for the payment.
The customer had not completed the payment flow.
The customer might cancel to continue the payment.
Please drop your question to support@ves.com.my if you could not get answer from us. Our support team will reply your question within 1 working day.